|
Abstract:
|
The research work which was carried out to study the impact of
ISO 9001: 2000, in selected organisations in Kerala, spread over various types
of activities, such as fabrication of aero space hardware, glass ware,
construction industries, health care units etc, encompassing, government and
private enterprises, public sector undertakings, small and medium scale
industries and research and development establishments. The ambience, work
culture and collaboration prevalent in these organisations were varying on
account of the environment in which they have been working. Fifty percent of
the organizations selected for the study had obtained the
ISO 900 I: 2000-certification since seven years or more. The process of study
undertaken could invoke interest in the respondents, when a brief explanation
on the purpose and need of the study was given to them prior to conducting the
survey. There has been total cooperation from the management and the
employees of all the organisations for the conduct of the study. Personal
discussions were held with the senior management to draw their total support
and involvement for the study. |