Gap analysis is a very useful tool for firms contemplating adoption of a new system. This
paper envisages the use of the gap analysis tool as a precursor for Indian seafood exporting firms to
adopt total quality management. Total quality management (TQM) is a management philosophy
which strives to put quality at the forefront of all its decision-making, thereby satisfying customers.
We therefore recommend that firms adopt the TQM system for better alignment of management
goals. The gap analysis tool serves as a roadmap for TQM implementation, by showing the
management where they actually are and where they want to be. The main gaps were found to be in
the areas of usage of SPC tools (66.7%), benchmarking (65.6%), top management commitment
(56.25%) and customer focus (48.1%).
Description:
International Journal of Management (IJM) Volume 4, Issue 4, July-August (2013), pp. 49-59