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Browsing by Subject Service Quality

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PreviewIssue DateTitleAuthor(s)
2012Impact of Product Quality, Service Quality and Contextual Experience on Customer Perceived Value and Future Buying IntentionsSam, Thomas; Dhanya, Alex
25-Nov-2017Influence of Human Resource Management Practices on Service Quality in the Hospital Sector: An Integrated Causal ApproachSimon Jacob C; Dr. James Manalel
May-2014Service provider switching: a study on the switching process in retail bankingNeetha J, Eappen; Dr.Pavithran, K B
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