Elizabeth, George; Dr. Zakkariya, K.A.(Cochin University Of Science And Technology, March 20, 2013)
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Abstract:
The present research is carried out to understand how psychological
empowerment, job satisfaction and job related stress are related.In banking sector, employees are less satisfied and less motivated than
employees in other lines of work (Kelley, 1990; Bajpai, Naval and Deepak,
2004). The banking industry also suffers from high employee turnover rate
(Branham, 2005; Nelson, 2007) and high level of stress (Chen and Lien, 2008).
There are no adequate studies linking psychological empowerment and job
satisfaction, stress, turnover etc. among employees of banking sector. Lack of
psychological empowerment could be a reason for these problems faced by
banking sector. Further majority of studies in psychological empowerment are
carried out in manufacturing sector and studies in service sector are
concentrated on hotel industry and hospitals. Empowerment takes different
forms in different contexts (Zimmerman, 1995).
In the light of above discussion, the present research is directed to explore
the dimensions of psychological empowerment of employees in banking sector and
to find out whether high psychological empowerment can increase job satisfaction
and reduce job related stress among employees in banking sector
Description:
Department of Applied Economics
Cochin University of Science and Technology